By James R. Antes, Joseph P. Folger and Dorothy J. Della Noce
Published in Revista de Mediación Issue 2
In 1998 the United States Postal Serviced adopted the transformative model of mediation for all of its employee discrimination disputes. Over three thousand mediators were trained to deliver mediation services to this organization. This article reports the results of a qualitative, focus group study of the changes that occurred in workplace conflicts through parties’participation in the transformative mediation program. The results of this study offer: a range of case studies that illustrate various ways in which conflicts were transformed through mediation; a summary of analytical themes that illustrate how empowerment and recognition contributed to the transformation of workplace conflicts; and a discussion of challenges that arose in implementing the mediation program in the United States Postal Service.